INTERIORES ARTE

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Privacy Policy

‌Effective Date: October 9, 2026‌

This Privacy Notice is issued by ARTE EN DECORACION DE INTERIORES, S.A. DE C.V. (referred to as “we”, “us”, or “our” in this policy), to explain how we collect, use, store, share, and protect your personal information when you access and use our website located at www.interioresarte.com, and all related services including our curated home decor shopping platform, account management system, checkout process, order fulfillment services, customer support channels, and all features and functions associated with our e-commerce operations (collectively referred to as the “Services”).

Your privacy is of utmost importance to us. We have built this privacy policy to clearly outline our practices related to your personal data, in full compliance with applicable global data protection regulations, including requirements aligned with prevailing data privacy standards in Mexico, the European Union, and other jurisdictions where our customers are located. By accessing, browsing, or making purchases through our Services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website or any of our provided services.

1. Who We Are

We are a Mexico-based home decor retailer founded in Ciudad de México, operating our business with 5+ years of experience in curating carefully selected small decor pieces that bring warmth, color, and everyday practicality to local and international homes. We partner with skilled local artisans and trusted regional suppliers to offer over 210 unique products, ranging from ceramic vases, candle holders, small ornaments, handcrafted art pieces to modern tabletop decor items. As of the effective date of this policy, we serve more than 120,000 happy customers globally, maintaining a 97.3% customer satisfaction rate through our commitment to product quality, fair pricing, and transparent service.

Our full contact details are as follows:

  • Registered Company Name: ARTE EN DECORACION DE INTERIORES, S.A. DE C.V.
  • Official Website: www.interioresarte.com
  • Contact Email: calmwa@interioresarte.com
  • Physical Contact Address: Calle Galeana 251, Centro, San Pedro Garza García, Nuevo León, C.P. 66200, México
  • Contact Telephone Number: +52 961 200 8432

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, you can reach out to our dedicated data protection team at any time via the contact information listed above. We will respond to all legitimate user inquiries within 15 business days of receiving your communication.

2. What Personal Information We Collect From You

We strictly follow the principle of data minimization, only collecting information that is strictly necessary to deliver, maintain, and improve our Services for you. We will never collect unnecessary personal data without your explicit consent. The categories of personal information we may collect include, but are not limited to, the following:

2.1 Information You Provide Directly to Us

This refers to all data that you voluntarily submit when interacting with our website:

  1. ‌Account Registration Information‌: When you create a “My Account” profile on our platform, we collect your chosen account username, email address, and contact telephone number to verify your identity, manage your account, and keep you updated about your order status.
  2. ‌Checkout and Purchase Information‌: When you place an order through our checkout flow, we collect your full name, billing address, shipping delivery address, contact phone number, and payment details. We process payment information through secure, PCI-compliant third-party payment processors, and we do not permanently store your full credit card or bank account details on our internal servers.
  3. ‌Customer Support Communication Information‌: When you reach out to us via our “Contact Us” page, send us emails, or submit support tickets for after-sales assistance, we collect the content of your messages, the contact information you provide to us for response purposes, and any images or documentation you share to help resolve your order, product, or service issues.
  4. ‌Voluntary Survey and Feedback Information‌: From time to time, we may invite you to participate in optional market research surveys, product feedback activities, or satisfaction questionnaires. Any personal information you choose to submit in these activities is collected solely to improve our product selection and user experience.

2.2 Information We Automatically Collect When You Use Our Services

When you browse our website, interact with product pages, add items to your cart, or navigate through our platform, we automatically collect certain technical information to help us maintain service stability, improve user experience, and protect platform security:

  1. ‌Device Information‌: We collect data about the device you use to access our website, including your device model, operating system version, unique device identifier, browser type and version, screen resolution, and device language settings.
  2. ‌Log Information‌: Our servers automatically record standard access log data, including your IP address, the timestamp of your visit, the pages you viewed, the links you clicked, the duration of your stay on each page, search keywords you entered on our platform, and the webpage that directed you to our website.
  3. ‌Location Information‌: When you grant location permission to our website, we collect your approximate geographic location data to provide region-specific shipping options, display accurate local currency pricing, and recommend regionally relevant product selections. For customs declaration purposes for cross-border orders, we may collect precise location information as required to complete international order fulfillment.
  4. ‌Cookie and Similar Tracking Technology Data‌: We use cookies, web beacons, and other similar tracking technologies to remember your shopping cart contents, save your login session, personalize your browsing experience, analyze website traffic patterns, and deliver relevant product recommendations. You can manage your cookie preferences at any time through your browser settings, though disabling certain cookies may impact some functional features of our website.

3. How We Use Your Personal Information

All processing activities for your personal information follow the principles of legality, fairness, transparency, and limitation of purpose. We only use your collected data for the following explicitly stated purposes:

  1. ‌Order Processing and Fulfillment‌: We use your name, contact information, shipping address, and payment details to process your placed order, arrange product shipment, update you on delivery status, resolve any logistics issues, and complete the full transaction lifecycle. For international cross-border orders, we will use your personal information including full name and identification details only when it is necessary to complete customs declaration procedures to ensure smooth delivery of your purchased products.
  2. ‌Account Management and Service Maintenance‌: We use your account registration information to verify your identity, maintain your user profile, save your shopping preferences, track your order history, and ensure you can access the features in the “My Account” section smoothly. We use device and log information to troubleshoot technical malfunctions, maintain system security, and prevent unauthorized access to your account.
  3. ‌Customer Service and After-Sales Support‌: We use your contact information and communication records to respond to your inquiries, process your refund, return, or exchange requests, resolve product quality disputes, and provide timely after-sales assistance for any issues you encounter with our products.
  4. ‌Service Optimization and Personalization‌: We analyze your browsing behavior, product viewing history, purchase records, and interaction data to understand your consumer preferences, optimize our product display layout, develop new product selections that align with our customers’ demands, and provide personalized product recommendations that match your home decor style interests.
  5. ‌Security and Fraud Prevention‌: We process your personal information including IP address, device information, order data, and account activity logs to implement risk control measures, detect and prevent fraudulent transactions, unauthorized account access, malicious attacks, and other illegal activities, protecting the safety of your personal property and account security.
  6. ‌Compliance with Legal Obligations‌: We may process your personal information when it is required to comply with applicable laws, government regulations, valid judicial procedures, or mandatory requests from competent public authorities. This includes fulfilling requirements related to financial auditing, tax declaration, and consumer rights protection regulations that apply to our e-commerce operations.
  7. ‌Service Notification and Marketing Communication‌: With your explicit separate consent, we may use your email address or contact phone number to send you updates about new product arrivals, limited-time promotional activities, seasonal home decor inspiration content, and exclusive member offers. You can opt out of receiving such marketing communications at any time, by clicking the unsubscribe link included in all marketing emails, or sending an opt-out request to our contact email listed in this policy.

4. Sharing of Your Personal Information

We will never sell, rent, or trade your personal information to any third parties for their own commercial marketing purposes without your explicit prior consent. We may only share your personal information with trusted third parties under the following limited circumstances:

  1. ‌Service Provider Partners‌: We share necessary personal data with carefully selected third-party service providers who perform critical functions to support our operations, including payment processing companies, logistics and courier partners, cloud hosting service providers, website analytics vendors, and email marketing platforms. All these third parties are bound by strict data processing agreements that require them to protect your personal information to the same security standards we maintain, and they are prohibited from using your shared data for any purposes unrelated to the services they are contracted to deliver for us.
  2. ‌Business Transaction Successors‌: In the event of a merger, acquisition, asset sale, or transfer of all or part of our business operations, your personal information may be transferred to the relevant successor entity, under the terms that the receiving party will continue to abide by the commitments outlined in this Privacy Policy to protect your personal data. We will provide you with prior notice of such a change of control, to allow you to make choices about your personal information if the new entity intends to process your data for materially different purposes.
  3. ‌Legal and Protection Disclosures‌: We may disclose your personal information when we determine in good faith that such disclosure is necessary to comply with a binding legal requirement, court order, or governmental regulation; to protect the rights, property, and safety of our company, our customers, our staff, or the general public; to enforce our Terms of Service; or to respond to an emergency situation that poses a threat of physical harm to any person.

5. Data Storage and Security Protection

We take the security of your personal information extremely seriously, and we implement a series of industry-standard technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, destruction, or misuse:

  • All sensitive personal information including payment details and contact information is transmitted through encrypted HTTPS connections, with end-to-end encryption to prevent interception during data transmission over the internet.
  • All our data storage servers are protected by enterprise-grade firewalls, intrusion detection systems, and regular security patch updates. We conduct periodic security audits and vulnerability assessments to identify and resolve potential risks in a timely manner.
  • Our internal staff are required to follow strict data access permission controls, only employees who need to access your personal information to perform their job duties (such as order fulfillment staff and customer support teams) are granted limited access to your data, and all access activities are logged and monitored. All our team members complete regular data privacy training to ensure full compliance with our data protection protocols.
  • In alignment with international data protection best practices, for customers located in regions outside of Mexico, we prioritize using local compliant data storage solutions wherever possible, to minimize the risks associated with cross-border personal data transfers. When cross-border data transfer is necessary for order fulfillment or service delivery, we will ensure that adequate data protection safeguards are in place, in full compliance with applicable regulatory requirements.
  • We only retain your personal information for as long as it is necessary to fulfill the purposes for which the information was collected, including to complete our contractual obligations with you, resolve disputes, enforce our user agreements, and comply with mandatory legal retention periods required by applicable laws. After the relevant retention period expires, we will securely delete or anonymize your personal information in accordance with our internal data disposal procedures.

6. Your Rights Related to Your Personal Information

Under applicable data protection laws, you have a series of legally recognized rights over the personal information we hold about you. You may exercise any of the following rights at any time by submitting a request to us via our provided contact details:

  1. ‌Right of Access‌: You have the right to request a copy of all personal information that we hold about you, and to obtain confirmation about how we process your personal data.
  2. ‌Right to Rectification‌: If you find that any of your personal information stored on our platform is inaccurate, incomplete, or outdated, you have the right to request that we correct and update that information free of charge. You can also modify most of your personal details directly through the “My Account” page on our website.
  3. ‌Right to Erasure (Right to be Forgotten)‌: You have the right to request that we delete your personal information, under circumstances where the data is no longer necessary for the original purposes for which it was collected, you withdraw your consent to the processing, or the processing of your data violates applicable legal regulations. We will process your request, unless we are legally required to retain certain relevant information for ongoing legal proceedings, tax auditing, or legitimate security purposes.
  4. ‌Right to Restriction of Processing‌: You have the right to request that we temporarily restrict the processing of your personal information, in scenarios where you contest the accuracy of the data, the processing is unlawful, or we no longer need the data for the original processing purposes but you require the data for the establishment, exercise, or defense of legal claims.
  5. ‌Right to Data Portability‌: You have the right to request that we provide your personal information that you have submitted to us, in a structured, commonly used, machine-readable format, or to transmit that data directly to another data controller where technically feasible.
  6. ‌Right to Object‌: You have the right to object to our processing of your personal information for direct marketing purposes, or for purposes based on our legitimate interests, at any time. After receiving your objection request, we will stop the relevant processing activities immediately, unless we can demonstrate compelling legitimate grounds for the processing that override your rights, freedoms, and interests.
  7. ‌Right to Withdraw Consent‌: Where your personal information is processed based on your explicit consent, you have the full right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of any processing activities that we have carried out based on your consent before the date of withdrawal.

Before we process your rights request, we will verify your identity through a simple, secure verification process to ensure that the person making the request is the legitimate owner of the relevant personal information. We will respond to your completed and verified request within no more than 30 calendar days, as required by applicable data protection regulations. If you are not satisfied with our handling of your request, you also have the right to submit a complaint to the relevant local data protection supervisory authority.

7. Children’s Privacy Protection

Our e-commerce website and the Services we provide are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have accidentally collected personal data from a child under 18 without verifiable parental consent, we will take immediate steps to delete that information completely from our servers. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately through our provided contact channels, and we will resolve the situation as quickly as possible.

8. Links to Third-Party Websites

Our website may contain links to external third-party websites, including but not limited to social media platform links, supplier partner pages, and recommended third-party resource links. Please note that once you click on these external links and leave our website, any activities you conduct on those third-party platforms are not governed by this Privacy Policy. We have no control over the privacy protection policies, data processing practices, or content of any third-party websites. We strongly recommend that you review and read the separate privacy policies of every external website you visit, before you submit any of your personal information to those platforms. We take no responsibility and assume no liability for the data processing activities of any unaffiliated third-party websites.

9. Updates to This Privacy Policy

We may periodically update and revise this Privacy Policy to reflect changes in our business operations, new feature launches, updated regulatory requirements, or industry best practices. When we make material changes to this policy, we will prominently post the updated version on the “Privacy Policy” page of our website, update the “Effective Date” mark at the top of the policy, and notify you through appropriate channels such as website banner notifications or email announcements for major changes. Your continued use of our Services after the effective date of the updated Privacy Policy will constitute your acknowledgment and acceptance of the revised terms. We encourage you to review this Privacy Policy on a regular basis to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions, comments, suggestions, or complaints regarding this Privacy Policy, our data processing practices, or wish to exercise any of your data rights outlined in this document, please do not hesitate to get in touch with us using the following contact information:

  • Company Name: ARTE EN DECORACION DE INTERIORES, S.A. DE C.V.
  • Email Address: calmwa@interioresarte.com
  • Physical Address: Calle Galeana 251, Centro, San Pedro Garza García, Nuevo León, C.P. 66200, México
  • Telephone Number: +52 961 200 8432