Effective Date: October 9, 2026
This Return and Refund Policy is issued by ARTE EN DECORACION DE INTERIORES, S.A. DE C.V. (referred to as “we”, “us”, or “our” throughout this policy), governing the return, exchange, and refund terms for all home decor products purchased through our official e-commerce website www.interioresarte.com. This policy applies to all customers who place orders on our platform, including local Mexican buyers and international purchasers who select our available shipping services.
Before you proceed with any post-purchase requests, please read this policy carefully to understand your rights and our operational rules. We explicitly emphasize that we do not support any “refund only” request that does not involve returning the purchased product to us, except for extremely limited circumstances that are explicitly stated in this policy below. All customers agree to abide by the full terms of this policy once they complete the checkout process and submit an order on our website.
1. Our Basic Eligibility Rules for Returns
Our store, operating with over 5 years of experience in curating handcrafted, high-quality small home decor pieces including ceramic vases, candle holders, handmade ornaments, and art desk accents, strictly follows applicable Mexican consumer protection regulations, while setting clear, fair return rules to protect the rights of both our customers and our business.
As required by Mexican local laws, all non-special category products purchased on our platform qualify for a 30-day no-questions-asked return window, starting from the exact date you receive your ordered item. All items eligible for return must meet the following conditions:
- The product must be kept in its original, unused condition, with no scratches, stains, damage, or alterations made by the customer after delivery.
- All original packaging, accessory parts, product labels, and attached documentation that came with the item must be fully intact and included in your return parcel.
- The return request must be submitted within 30 calendar days from the date you sign for the delivery of your order.
Please note that we do not accept return requests for non-returnable items that include personalized custom engraved decor pieces, perishable goods, and items marked as “final sale” on the product detail page. For orders valued at 75 Mexican Pesos or less, customers are still required to return the product to our designated address to qualify for a refund; we do not offer automatic no-return refunds for any orders under our operation, to maintain fair pricing for all our 120,000+ happy customers.
2. Explicit Prohibition on Refund-Only Requests
The core principle of our after-sales operation is that customers must return the physical product to us before we process any refund application. We strictly do not approve any refund-only request where customers keep the purchased item while asking for full or partial monetary compensation. This rule applies to all scenarios, including but not limited to:
- You submit a “product does not match expectation” request but refuse to return the item after we approve your return application.
- You claim minor cosmetic flaws on the product but do not provide valid proof, and directly ask for partial refund without returning the goods.
- You dispute that the package did not arrive, but the courier provides valid proof of successful delivery to your confirmed address, and you refuse to cooperate with further verification or return the received item.
- You open a platform dispute for “partial damage” of the item but keep using the product, and request a direct refund instead of returning the damaged goods.
We only allow a full refund without requiring the return of the product in one extremely rare scenario: where the delivered product is confirmed by our verification team to have severe safety defects that make it unfit for return transport, and we determine that returning the item would pose potential safety risks for our logistics partners. Even in this scenario, our customer support team will complete a strict multi-step verification process, provide clear supporting documentation, and notify you of the full refund decision in writing before processing any payment back to your account.
3. Step-by-Step Return Process
To make sure your return request can be processed smoothly and efficiently, please follow the complete official process outlined below:
- Submit Return Application: You can send your return request through the “My Account” order management section on our website, or send an application email to our official contact mailbox calmwa@interioresarte.com. Please include your full order number, the name of the product you wish to return, and a brief explanation of your return reason in your submission.
- Application Verification: Our after-sales support team will review your application within 3 working days after receiving your request, confirm if your item meets our return eligibility, and send you a formal approval notice along with our designated return shipping address: Calle Galeana 251, Centro, San Pedro Garza García, Nuevo León, C.P. 66200, México. If we reject your application, we will also state the exact reason for rejection in our reply email.
- Ship Back the Product: After receiving our return approval, please securely package the product with all its original accessories and labels, ship it to the designated address we provided, and keep your courier tracking number and shipping receipt properly for your records. Customers are responsible for covering the return shipping fees, unless the return is caused by our confirmed error, such us we delivered the wrong product, or the item had pre-existing unadvertised quality flaws that affect normal use.
- Inspection and Refund Processing: Once we receive your returned parcel, our quality control team will conduct a full inspection of the item within 3 working days. If we confirm that your returned product meets all our return eligibility conditions, we will initiate your refund process immediately.
4. Refund Details
All approved refunds will be processed and sent back to the original payment method you used to place your order. The total processing time for the funds to arrive in your account ranges from 7 to 15 working days, depending on the processing speed of your payment service provider and your issuing bank.
For returns caused by our operational errors, such as delivering the wrong product or sending a defective item that we failed to catch before shipment, we will also cover all the reasonable return shipping costs you incurred, on top of the full refund of your original order payment. For returns made due to personal preference change, size mismatch, or other personal reasons, we will refund the full product price you paid, but the original order shipping fees and the return shipping fees will not be included in the refund amount.
5. Contact Information
If you have any questions, concerns, or need assistance regarding our Return and Refund Policy, you can reach out to our dedicated after-sales team through the following contact details:
- Company Name: ARTE EN DECORACION DE INTERIORES, S.A. DE C.V.
- Official Website: www.interioresarte.com
- Contact Email: calmwa@interioresarte.com
- Physical Address: Calle Galeana 251, Centro, San Pedro Garza García, Nuevo León, C.P. 66200, México
- Contact Telephone Number: +52 961 200 8432