Effective Date: October 9, 2026
This Shipping Policy is officially released by ARTE EN DECORACION DE INTERIORES, S.A. DE C.V., governing all delivery, logistics, and shipping related terms for home decor products purchased through our official e-commerce website INTERIORES ARTE. This policy applies to every order placed on our platform, covering local domestic shipments within Mexico and all international cross-border shipping services we offer to customers around the world. All customers confirm that they have read, understood, and agreed to the full terms of this policy once they complete the checkout process and successfully submit an order.
As a home decor brand founded in Ciudad de México with more than 5 years of industry experience, we curate over 210 unique handcrafted small decor pieces ranging from delicate shelf accents, cozy tabletop touches, ceramic vases, candle holders, unique small ornaments to functional art pieces, designed with the warmth, vibrant color, and everyday practicality that fit local and global lifestyles perfectly. We partner with skilled local artisans and trusted regional logistics providers across Mexico and global courier networks to ensure every carefully curated decor piece arrives at your door safely, in perfect condition, and within the transparent delivery timeline we promise to our community of over 120,000 happy customers, while maintaining our 97.3% customer satisfaction rating.
1. Order Processing Timeline
Before any order leaves our warehouse, our team conducts strict multi-step checks to make sure your selected decor item meets our quality standards, to minimize the risk of post-purchase issues and create a smooth delivery experience for you:
- For all orders that complete payment verification before 3:00 PM Central Standard Time on working days, our warehouse team will start order processing on the same day. For payments verified after 3:00 PM, or on non-working weekends and public Mexican national holidays, processing will be arranged on the next following business day.
- Our standard order processing window takes 1 to 2 full working days. During this period, our staff will perform quality re-inspection for your purchased item, securely package the product with shockproof protective material suitable for fragile home decor goods, generate your shipping documentation, and hand over the parcel to our designated courier partner.
- You will receive an automatic confirmation email as soon as your order is dispatched from our warehouse. This email will include your unique order tracking number, a direct link to monitor your delivery status in real time, and the estimated delivery window for your shipping destination.
Please note that order processing time is separate from the transit delivery timeline listed in the sections below, and does not count public statutory holidays and weekends.
2. Shipping Service Options & Delivery Timelines
We offer multiple flexible shipping solutions tailored for different customer needs and locations, with fully transparent pricing and guaranteed delivery windows for each service tier:
2.1 Domestic Shipping Within Mexico
For all delivery addresses located inside Nuevo León, Ciudad de México, and all other states across Mexico:
- Standard Domestic Shipping: This cost-effective option applies to all orders, with a flat rate shipping fee of 65 Mexican Pesos. The estimated transit time after dispatch ranges from 3 to 7 working days. Free standard shipping is automatically applied to all domestic orders with a total cart value over 800 Mexican Pesos at checkout.
- Express Domestic Shipping: For customers who want to receive their decor items faster, this priority service costs 150 Mexican Pesos. The courier will prioritize your parcel, and the delivery can be completed within 1 to 3 working days after dispatch to most urban areas across Mexico.
2.2 International Cross-Border Shipping
We currently deliver our carefully curated Mexican home decor pieces to customers in North America, the European Union, most Latin American countries, and other authorized regions across the globe:
- Standard International Shipping: This service tier has a flat rate fee of 12 Euros, with the estimated transit time ranging from 10 to 18 working days after dispatch. It includes full basic tracking for every step of the international journey from our local warehouse to your designated address.
- Express International Shipping: For customers who need faster delivery, we offer this priority service at a flat rate of 28 Euros. The estimated transit time after dispatch is reduced to 4 to 7 working days, with end-to-end full tracking and priority customs clearance arrangement to minimize unexpected delays.
Please note that for all international orders, customers are fully responsible for paying any applicable import duties, customs clearance fees, or local value-added taxes that may be charged by your destination country’s customs authority. These fees are not included in the product price or the shipping fee you paid at checkout, and they will be collected by the courier or local customs agency at the time of delivery. We cannot pre-calculate these extra fees for you, as they vary widely based on your local government regulations and the declared value of your order. We recommend you check the local import policy of your region before placing an international order to understand any potential additional costs that may apply.
3. Delivery Address & Responsibility Rules
When you place an order at checkout, please double confirm that your submitted delivery address, contact name, working phone number, and postal/zip code are 100% accurate and complete. Any incorrect or incomplete address information will lead to failed delivery, lost parcels, or unnecessary return delays.
- Our courier partners will make a maximum of 3 delivery attempts for each parcel. If no one is available to sign for the parcel after 3 attempts, the courier will temporarily store the package at their local pickup point, and you will receive a notification to arrange self-pickup. If you fail to collect the parcel within the storage period specified by the local courier, the parcel will be sent back to our headquarters address. In this scenario, the return shipping cost and the cost of re-sending your order to a corrected address will be borne by the customer.
- Once the courier system shows a successful delivery status, the risk of loss or damage to the product transfers to you. If you request us to re-deliver the parcel to a new address after the order has already been dispatched from our warehouse, you will need to pay for all additional shipping fees incurred for this address change.
4. Shipping Issues & Solutions
We take full responsibility for parcels that encounter confirmed issues during the shipping process:
- Lost Parcels: If your parcel shows no movement in the tracking system for more than 10 working days for domestic shipments, or more than 30 working days for international shipments, and our verification with the courier confirms the parcel is officially lost, we will offer you two optional solutions: we can arrange a full free re-shipment of your order with no extra cost, or process a full refund of your total order amount including the shipping fee you paid originally.
- Damaged Parcels: If you find the outer packaging of the parcel is severely damaged when it is delivered to you, we strongly recommend that you open the package in front of the courier, and take clear photos of the damaged packaging and any possible damage to your inner decor product at the same time. If you receive a product damaged in transit, please send us the photo evidence within 48 hours after you sign for the parcel, our team will immediately verify the situation, and arrange a free replacement or a full refund of the product value once the claim is approved.
We do not take responsibility for any shipping delays caused by force majeure events, including but not limited to extreme bad weather, natural disasters, local customs policy changes, unexpected public health emergencies, or labor strikes that are outside of our reasonable control. When such situations occur, our support team will notify you about the delay in a timely manner, and work with you to find the best possible solution for your order.
5. Contact Information
If you have any questions about shipping timelines, tracking updates, or other logistics related inquiries, you can reach our dedicated customer support team through the following official contact channels:
- Registered Company Name: ARTE EN DECORACION DE INTERIORES, S.A. DE C.V.
- Official Website: INTERIORES ARTE
- Contact Email: calmwa@interioresarte.com
- Physical Business Address: Calle Galeana 251, Centro, San Pedro Garza García, Nuevo León, C.P. 66200, México
- Contact Telephone Number: +52 961 200 8432